Utility Information Utility Information

• Charges for Water and Sewer Service

The Utilities Department depends solely on revenues from system users and new connections. Rates are established by Town Council. No tax dollars are used to operate the utilities portion of this department. Customers billed monthly. The Town began consumption based billing July 1, 2024. A bill based upon a 5/8 meter and 5,000 gallons per month is $114 for water and sewer.

• Opening and Closing Accounts for Water and Sewer Service

If you are moving and wish to open or close an account, call 540-863-2505. Water can usually be turned on or off within two working days. For new accounts there is $200 refundable deposit and a $25.00 fee to open an account and have water turned on. On the day your water is scheduled to be turned on, make sure all faucets and spigots are off.Service cannot be turned on at the meter if water appears to be running on the property.Service cannot be turned on after 3:30 pm. Deposits will be held until the account is closed or until a customer has accumulated eighteen months of on time payments, the deposit will then be refunded without interest.

• Bill Payments for Water and Sewer Service

Residential and commercial utility accounts are read and billed monthly and are due on the last day of the month. Bill payments for water and sewer service can be mailed, paid in person, or online here. Bills can also be left in the drop box in front of Town Hall. Normal office hours are Monday through Friday, 8:30 am to 5:00 pm.

• Past Due Water and Sewer Service Bills

Bills are considered delinquent if payment is not received on the due date. A delinquent notice is mailed and a penalty of 10% is assessed if the balance is not paid in as specified on the delinquent notice, water service is disconnected. To restore service, a deposit of $25 must be paid in addition to the water bill amount, penalties and any reconnection fees. Water service will not be restored on the day of disconnection.