Utility Information Utility Information

Water and Sewer Services

The Town of Clifton Forge Utilities Department provides water and sewer services to residential and commercial customers. The Utilities Department operates solely from revenues generated by system users and new connections. Utility rates are established by the Town Council, and no tax dollars are used to operate the utility portion of the department.

Customers are billed monthly. The Town began consumption-based billing on July 1, 2024.

A typical bill based on a 5/8-inch meter and 5,000 gallons of monthly consumption is approximately $114 for water and sewer service.

Opening or Closing a Water and Sewer Account

If you are moving into or out of the Town and need to open or close a water and sewer account, please call 540-863-2505.

Water service can generally be turned on or off within two working days.

New Account Requirements

New accounts require:

• $200 refundable deposit
• $25 account-opening fee, which includes having the water service turned on

On the scheduled date for water service to be turned on, all faucets and outdoor spigots must be turned off.

Water service cannot be turned on at the meter if water appears to be running on the property.

Water service cannot be turned on after 3:30 p.m.

Refundable Deposit

The $200 deposit will be held until the account is closed. However, customers who maintain 18 consecutive months of on-time payments may have their deposit refunded without interest.

Water and Sewer Bill Payments

Residential and commercial utility accounts are read and billed monthly. Payments are due on the last day of each month.

Payments may be made by:

• Mail
• In person at Town Hall
• Online
• Town Hall drop box located in front of Town Hall

Normal Office Hours:
Monday–Friday
8:30 a.m.–5:00 p.m.

Past-Due Water and Sewer Bills

A utility bill is considered delinquent if payment is not received by the due date.

When an account becomes delinquent:

1. A delinquent notice will be mailed to the customer.
2. A 10% penalty will be assessed if the balance is not paid as specified in the delinquent notice.
3. If payment is not received as required, water service will be disconnected.

Reconnecting Water Service

To restore water service after disconnection, the customer must pay:

• The outstanding water bill
• Applicable penalties
• Any applicable reconnection fees
• A $25 reconnection deposit

Water service will not be restored on the same day that service is disconnected.